When Will I Receive My Refund?

Refund timing depends on the supplier's processing time and your bank's processing time.

Quick Answer

Total timeline: 5-14 business days typically
Supplier processing: 3-7 business days
Bank processing: 2-7 business days
Same payment method: Refunded to original card/payment

Refund Timeline

Step 1: Cancellation Processed

When you cancel:

We submit to supplier immediately
Supplier confirms cancellation
Refund initiated

Time: Usually instant to 24 hours

Step 2: Supplier Processing

Supplier reviews and approves:

Verify cancellation policy
Calculate refund amount
Deduct any fees
Initiate refund

Time: 3-7 business days (varies by supplier)

Step 3: Payment Gateway

Refund sent to payment processor:

Gateway processes refund
Sends to your bank
Creates transaction record

Time: 1-2 business days

Step 4: Your Bank

Bank receives and posts refund:

Processes incoming refund
Posts to your account
Appears in statement

Time: 2-7 business days

Total Timeline

Cancellation: Day 0
Supplier processes: Days 1-7
Gateway: Days 7-9
Your bank: Days 9-14
Refund appears: Days 5-14

Average: 7-10 business days

By Supplier

RateHawk

Typical: 5-7 business days
Fast processing
Reliable timeline

Hotelbeds

Typical: 7-10 business days
Standard processing
Consistent timeline

GoGlobal

Typical: 5-10 business days
Varies by booking
Usually prompt

SunHotels

Typical: 7-14 business days
Resort bookings may take longer
Package deals processed carefully

Checking Refund Status

In Your Account

Track refund:

Log into PriceRoom
Go to "My Bookings"
Find cancelled booking
Check "Refund Status"

Status indicators:

Pending: Submitted to supplier
Processing: Supplier working on it
Approved: Refund initiated
Completed: Money sent

Email Updates

We notify you:

Cancellation confirmed
Refund approved
Refund processed
Estimated arrival date

Checking Bank

Look for:

Pending transactions
Recent credits
Statement updates
May show supplier name

Factors Affecting Speed

Faster Refunds

✅ Debit card vs credit card
✅ Weekday cancellation vs weekend
✅ Simple booking vs complex
✅ Prepaid booking (already processed)
✅ Recent booking (easier to reverse)

Slower Refunds

⏱️ Credit card (longer processing)
⏱️ Weekend/holiday cancellations
⏱️ International cards
⏱️ Package bookings
⏱️ Long-ago bookings
⏱️ Partial refunds (calculations needed)

Business Days Explained

What Counts

Business days: Monday-Friday
Excludes: Weekends and public holidays

Example timeline:

Cancel Friday: Doesn't start processing until Monday
Monday = Day 1
Tuesday = Day 2
Weekend = Not counted
Next Monday = Day 3

7 business days = 9-10 calendar days

Holiday Delays

Processing stops during:

Public holidays
Bank holidays
Supplier holidays
Different countries = different holidays

Add extra days around major holidays

Refund Amount

What You Get Back

Full refund includes:

Room rate
Taxes paid
Fees paid
Everything you paid

Less any:

Cancellation fees (if applicable)
Non-refundable portions
Supplier penalties

Currency Conversion

If paid in different currency:

Refunded in payment currency
Your bank converts back
Exchange rate may differ
May receive slightly different amount

Example:

Paid: €500 = $550 (at booking)
Refund: €500 = $535 (at refund)
Difference: $15 due to rate change

Tracking Your Refund

Bank Statement

Appears as:

Credit/refund
Supplier name or PriceRoom
Original transaction reference
May say "Refund" or "Reversal"

Check:

Online banking
Mobile app
Paper statement
Pending transactions

Credit Card

Shows as:

Credit to account
Reduces balance owed
Listed in transactions
May take extra time to show

Note: Reduces amount owed, not cash back

If Refund is Delayed

After 7 Days

First check:

Bank statement (including pending)
Email for updates
PriceRoom account status
Spam folder for emails

May be processing - wait few more days

After 10 Days

Contact us:

Provide booking reference
Cancellation date
We'll check with supplier
Track down refund

After 14 Days

We'll investigate:

Contact supplier urgently
Request proof of refund
Verify bank details correct
Expedite if delayed

We'll:

Find out why delayed
Push supplier to process
Provide specific timeline
Keep you updated

Common Delays

Why Refunds Get Delayed

Supplier side:

High volume of cancellations
Manual review required
Complex booking
Multiple suppliers involved
Verification needed

Bank side:

Bank processing queues
International transfers
Card issuer delays
Fraud checks

Technical:

Wrong account details
Card expired
Card cancelled
Payment method changed

Special Situations

Expired Card

If card expired:

Contact your bank
They can redirect refund
Or issue check
May take extra time

We need:

New card details, or
Alternative refund method

Cancelled Card

If card cancelled:

Bank still processes refund
Goes to account
Contact bank if not received
They can trace it

Different Payment Method

Want refund elsewhere?

Usually must go to original method
Contact us for exceptions
May require verification
Extra processing time

Partial Refunds

If Only Part Refunded

Common for:

Cancellation fees applied
Non-refundable portion
Multiple rooms (some cancelled)
Date changes with fees

Timeline: Same as full refund

Amount: As shown in cancellation confirmation

Multiple Bookings

Several Cancellations

Each processed separately:

Own timeline
Own refund amount
Separate transactions
May arrive different days

Track individually in your account

Tax Refunds

VAT/Sales Tax

Included in refund:

All taxes refunded
Same as you paid
Proportional if partial

No separate process - included automatically

Documentation

Proof of Refund

Save:

Cancellation confirmation email
Refund notification email
Bank statement showing refund
Screenshots of account status

For:

Your records
Expense reports
Disputes if needed
Tax purposes

FAQ

Q: Why does it take so long? A: Multiple parties involved - supplier, payment gateway, your bank. Each has processing time.

Q: Can you speed it up? A: We process immediately. Supplier and bank times are beyond our control.

Q: What if I need money urgently? A: Unfortunately can't expedite bank processing. Contact supplier for emergency.

Q: Will I get email confirmation? A: Yes, we email when refund is processed.

Q: Can I get cash instead? A: No, refunds must go to original payment method.

Q: What if amount is wrong? A: Contact us immediately with details. We'll investigate.

Need Help?

Refund not received?

Contact Support

Provide:

Booking reference
Cancellation date
Expected refund amount
Bank statement showing no refund