How Much You'll Be Refunded

The refund amount depends on your booking's cancellation policy and when you cancel.

Quick Answer

Free cancellation before deadline = Full refund After deadline = Partial or no refund depending on policy Non-refundable rate = No refund

Refund Scenarios

Scenario 1: Free Cancellation (Before Deadline)

Your booking: $500 Policy: Free cancellation until 48 hours before check-in You cancel: 3 days before check-in

Refund: $500 (100%) ✅

Scenario 2: After Free Cancellation Deadline

Your booking: $500 Policy: Free cancellation until 48 hours before You cancel: 24 hours before check-in

Typical refund: $0-250 (0-50%) Depends on: Specific cancellation terms

Scenario 3: Non-Refundable Rate

Your booking: $400 (non-refundable) You cancel: Anytime

Refund: $0 (0%) ❌

Understanding Cancellation Fees

Common Fee Structures

1-Night Penalty:

Cancel late = charged 1 night
Booking: $500 for 3 nights
Refund: $333 (charged $167 for 1 night)

Percentage-Based:

Fee is % of total booking
Example: 50% cancellation fee
Booking: $600
Refund: $300

Fixed Fee:

Flat cancellation charge
Example: $75 fee
Booking: $500
Refund: $425

Timeline-Based Fees

Some policies have sliding scale:

More than 7 days before: Free cancellation 3-7 days before: 25% fee 1-3 days before: 50% fee Day of check-in: 100% charged

What's Included in Refund

Refunded Items

✅ Room rate ✅ Booking taxes (usually) ✅ Service fees (if within free cancellation)

Not Refunded

❌ Processing fees (rare, but check) ❌ Cancellation fee (if applicable) ❌ Currency conversion fees (bank charges)

Multi-Night Stays

Partial Cancellations

If you cancel some nights:

Example:

Booked: 5 nights @ $100/night = $500
Cancel: Last 2 nights
Refund: $200 (if within policy)
Keep: 3 nights = $300

Note: Not all bookings allow partial cancellation

Multiple Rooms

Cancelling Some Rooms

Example:

Booked: 3 rooms @ $200 each = $600
Cancel: 1 room
Refund: $200 (1 room price)
Keep: 2 rooms = $400

Refund Calculation

Step-by-Step

Start with total booking amount Example: $750
Check your cancellation policy Example: 1-night penalty
Calculate penalty $750 ÷ 5 nights = $150 per night Penalty = $150
Subtract penalty from total $750 - $150 = $600 refund

See Your Refund Amount

Before confirming cancellation:

System shows refund amount
Review before proceeding
Exact amount displayed

Taxes and Fees

Hotel Taxes

Usually refunded if:

Within free cancellation period
Full refund scenario

May not be refunded if:

Hotel policy retains them
Local tax regulations
Check specific booking

Booking Fees

PriceRoom doesn't charge booking fees

But supplier fees:

Usually refunded with room rate
Check cancellation breakdown

Currency Conversion

Exchange Rate Impact

Refund may differ from what you paid:

You paid: $500 (USD) Refund: €450 (EUR) Converts to: $485 (USD) at current rate

Why?:

Exchange rates fluctuate
Refund processes days/weeks later
Different rate than booking date

Bank Fees

Additional deductions possible:

Foreign transaction fees
Currency conversion charges
Bank processing fees

Not controlled by us - these are bank charges

Special Situations

Promotional Rates

Special deals may have:

Stricter cancellation terms
Lower refund amounts
Different fee structures

Always check the specific terms

Package Deals

If you booked packages:

Room + breakfast
Room + parking
Whole package refunded/kept together
Cannot separate components

Disputed Charges

If You Disagree

Steps:

Review booking terms
Check cancellation date vs deadline
Gather evidence
Contact support
We'll review and adjust if error

Common Issues

Wrong refund amount:

System error (rare)
Miscalculated fees
We'll correct it

No refund received:

Check policy first
Verify cancellation within deadline
May not be eligible

Maximizing Your Refund

Best Practices

✅ Book flexible rates if unsure about plans ✅ Cancel before deadline - set reminder ✅ Read policy carefully before booking ✅ Consider travel insurance for protection

Travel Insurance

Can cover:

Non-refundable bookings
Cancellation for any reason
Medical emergencies
Trip interruption

Recommended if:

Booking far in advance
Non-refundable rate
Expensive booking
Uncertain travel plans

Where to Find Your Policy

Booking Confirmation

Look for:

"Cancellation Policy" section
Deadline dates
Fee amounts
Refund calculations

My Bookings Page

Log in
Find booking
View "Cancellation Policy"
See refund estimate

Before Cancelling

System shows:

Current refund amount
Any fees
Final amount you'll receive
Review before confirming

FAQ

Q: Can I get more than I paid? A: No, maximum refund is what you paid (minus any fees).

Q: Are taxes always refunded? A: Usually yes, but depends on hotel and local regulations.

Q: Why is my refund less than expected? A: Check for cancellation fees, currency conversion, and bank charges.

Q: Can I negotiate a better refund? A: Policies are set by hotels/suppliers. We can request exceptions for emergencies.

Q: What if I booked with points? A: Points refunded to your account instead of money.

Get Your Exact Refund Amount

To see before cancelling:

Go to "My Bookings"
Click on your booking
Click "Cancel"
DON'T confirm yet
Review refund amount shown
Then decide

Need Clarification?

Unsure about refund amount?

Contact Support

Provide:

Booking reference
Question about refund

We'll explain your specific situation!

How much will I be refunded if I cancel?