How to Cancel Your Booking
Cancelling a PriceRoom booking is straightforward. You can do it online through your account or by contacting support.
Quick Answer
Log into your account, go to "My Bookings", find your reservation, and click "Cancel Booking". Check your cancellation policy first as fees may apply.
Before You Cancel
Check Your Cancellation Policy
IMPORTANT: Review your policy before cancelling!
Find it in:
- Booking confirmation email
- My Bookings page
- Original booking details
Types of policies:
- Free cancellation - Full refund if cancelled before deadline
- Partial refund - Cancellation fee applies
- Non-refundable - No refund available
Cancellation Deadlines
Common deadlines:
- 24 hours before check-in
- 48 hours before check-in
- 7 days before check-in
- 14 days before for long stays
After deadline: Usually charged full amount or penalty fee
How to Cancel Online
Step 1: Log Into Your Account
- Go to priceroom.co
- Click "Login"
- Enter your credentials
- Access your account
Step 2: Find Your Booking
- Click "My Bookings"
- Find the booking you want to cancel
- Click on it to view details
Step 3: Cancel the Booking
- Click "Cancel Booking" button
- Review cancellation policy
- See refund amount
- Confirm you want to cancel
- Click "Confirm Cancellation"
Step 4: Confirmation
You'll receive:
- On-screen confirmation
- Email confirmation
- Cancellation reference number
- Refund timeline
Cancel Without Account
If You Booked as Guest
- Go to "Find My Booking"
- Enter your email and booking reference
- Access booking details
- Click "Cancel Booking"
- Follow cancellation steps
Alternative Methods
Email us:
- Send to support@priceroom.co
- Include booking reference
- State you want to cancel
- We'll process within 24 hours
Contact support:
- Available 24/7
- Live chat or contact form
- Immediate assistance
Cancellation Policies Explained
Free Cancellation
What it means:
- Cancel before deadline = full refund
- No penalty fees
- Money returned to original payment method
Example:
Booking: $300
Policy: Free cancellation until Nov 10
Cancel on Nov 9: Full $300 refund ✅
Cancel on Nov 11: No refund ❌
Partial Refund
What it means:
- Cancellation fee deducted
- Receive partial refund
- Fee amount in policy
Example:
Booking: $300
Cancellation fee: $50
Refund: $250
Non-Refundable
What it means:
- No refund if cancelled
- Usually lowest price
- Trade-off for better rate
When to choose:
- You're absolutely certain
- Dates won't change
- Need best price
Special Circumstances
Emergency Situations
We may waive fees for:
- Medical emergencies
- Family emergencies
- Natural disasters
- Travel restrictions
What you need:
- Documentation (medical certificate, etc.)
- Contact support immediately
- Explain situation
- Provide proof
Note: Subject to supplier approval
Flight Cancellations
If your flight is cancelled:
- Contact us immediately
- Provide flight cancellation proof
- We'll work with supplier
- May get full/partial refund
Better if:
- Same-day cancellation notice
- Before check-in
- Documented proof
Illness/COVID-19
Cannot travel due to illness:
- Medical certificate required
- Contact support before check-in
- Explain situation
- Refund depends on supplier
Supplier-Specific Policies
Different Suppliers, Different Rules
Each supplier has own policies:
RateHawk:
- Usually flexible
- Competitive cancellation terms
- Clear deadlines
Hotelbeds:
- Varies by hotel
- Check specific booking
- Some very flexible
GoGlobal:
- Hotel-dependent
- Review before booking
SunHotels:
- Resort-focused
- Often strict during peak season
Check Your Specific Policy
Don't assume:
- Policies vary by booking
- Same hotel, different dates = different policy
- Always check YOUR booking
When You Cancel
Within Free Cancellation Period
Process:
- Cancel online or via support
- Immediate confirmation
- Refund processed automatically
- Money back in 5-10 business days
After Deadline
What happens:
- Full amount charged OR
- Partial refund with fee OR
- No refund (non-refundable rates)
Still try:
- Contact support
- Explain situation
- We'll request exception
- No guarantee but worth trying
On Check-In Day
Late cancellation:
- Usually full charge
- Considered "no-show"
- Very rare to get refund
Exception:
- True emergency
- Contact hotel directly too
- May get partial refund
Refund Process
Timeline
Standard refund timeline:
- Process starts: Immediately upon cancellation
- Supplier confirmation: 1-2 business days
- Refund initiated: 3-5 business days
- Bank processes: 5-10 business days
- Total time: 7-15 business days
Where Money Goes
Refunded to:
- Original payment method
- Same card used for booking
- Cannot change destination
If card expired/lost:
- Still goes to that card account
- Bank handles routing
- Contact bank if issues
Partial Stays
If You Check Out Early
Most common scenario:
- No refund for unused nights
- Charged for full reservation
- Stated in booking terms
Exceptions:
- Hotel may offer courtesy refund
- Contact hotel at check-in
- Explain situation
- Their discretion
Extending Stay
Can't cancel and rebook for longer:
- Contact hotel directly
- May add extra nights
- Or book additional stay
Multiple Room Bookings
Cancelling Some Rooms
If you booked multiple rooms:
- Can cancel individual rooms
- Keep others active
- Partial refund processed
How to do it:
- Contact support
- Specify which rooms to cancel
- Keep booking reference for remaining rooms
Group Bookings
Special Considerations
Large bookings (5+ rooms):
- Different cancellation terms
- May have group contract
- Contact support for cancellation
- Cannot self-cancel online
What Happens After Cancellation
Immediate
Right away:
- Booking status changes to "Cancelled"
- Cancellation email sent
- Reference number provided
Within 24 Hours
Confirmation:
- Supplier confirms cancellation
- Refund amount finalized
- Processing begins
3-5 Days
Refund initiated:
- Money sent to your bank
- May see pending credit
7-15 Days
Refund complete:
- Money in your account
- Transaction shows on statement
If Cancellation Fails
Common Issues
Why it might fail:
- Past cancellation deadline
- Already checked in
- System error
- Supplier needs to approve
What to Do
- Check error message - Read carefully
- Verify policy - Confirm you're within window
- Contact support - We'll assist
- Provide details - Booking ref, issue description
Dispute a Charge
If Charged Unexpectedly
Steps:
- Review cancellation policy
- Check cancellation date vs deadline
- Gather documentation
- Contact support
- We'll investigate
Common resolutions:
- Policy misunderstood
- System error (rare)
- Partial refund offered
- Exception made
Tips for Smooth Cancellation
Do This
✅ Cancel as soon as possible ✅ Before the deadline ✅ Keep cancellation confirmation ✅ Note refund timeline ✅ Check bank account in 2 weeks
Avoid This
❌ Don't wait until last minute ❌ Don't just not show up ❌ Don't assume policy ❌ Don't cancel day of check-in
FAQ
Q: Can I cancel a non-refundable booking? A: You can cancel it, but you won't receive a refund. Contact support for exceptional circumstances.
Q: How long do I have to cancel? A: It depends on your specific booking's cancellation policy. Check your confirmation email.
Q: Will I get a full refund? A: Only if you cancel within the free cancellation period and before the deadline.
Q: Can I change dates instead of cancel? A: Most bookings cannot be modified. You'd need to cancel and rebook. Check with support first.
Q: What if I already checked in? A: No refund available. You'd need to discuss with hotel directly for early checkout.
Q: Can you cancel for me? A: Yes! Contact support and we'll process the cancellation.
Need Help?
Issues with cancellation?
Contact us:
- Email: support@priceroom.co
- Live chat: Available 24/7
- Phone: [Coming soon]
Provide:
- Booking reference
- Reason for cancellation
- Any special circumstances