I Booked the Wrong Dates - What Now?
Act fast! The sooner you realize the mistake, the more options you have.
Quick Answer
Act immediately: Contact us right away
Within cancellation period: Cancel and rebook
Outside cancellation: Request exception
Time matters: Faster action = better outcome
Immediate Steps
Step 1: Check Cancellation Policy
Look for:
- Free cancellation deadline
- Current date/time
- How much time you have
Step 2: Verify Mistake
Confirm:
- What dates you booked
- What dates you needed
- If hotel still available for correct dates
Step 3: Act Fast
If free cancellation:
- Cancel immediately
- Rebook correct dates
- Done!
If non-refundable:
- Contact us NOW
- Explain mistake
- We'll request exception
Within Free Cancellation
Easy Fix
Process:
- Cancel booking (no penalty)
- Search correct dates
- Book immediately
- Verify dates this time!
Note: Price may differ for correct dates
Outside Free Cancellation
Request Exception
Contact support:
- Explain it was immediate mistake
- Booked wrong dates by error
- Realized quickly
- Request penalty waiver
Better chance if:
- Within 24 hours of booking
- Haven't contacted hotel
- Can prove genuine mistake
- Willing to rebook same hotel
What We'll Do
We'll request supplier:
- Waive cancellation fee
- Allow free rebooking
- Consider circumstances
Not guaranteed but we'll try!
Common Mistakes
Wrong Month
Example: Booked June instead of July
Fix: Usually caught quickly, good chance of exception
Wrong Year
Example: 2025 instead of 2024
Fix: Obvious mistake, supplier often understands
Swapped Dates
Example: Check-in and checkout reversed
Fix: Contact us immediately
One Day Off
Example: 15th instead of 16th
Fix: Small difference, but still need to cancel/rebook
Prevention Tips
When Booking
✅ Double-check dates ✅ Verify month and year ✅ Confirm check-in/checkout ✅ Check calendar ✅ Review before paying
Use Calendar
Visual confirmation:
- See dates clearly
- Verify day of week
- Count nights
Confirmation Email
Immediately check:
- Read confirmation email
- Verify all details
- Act fast if wrong
Cost Implications
If Free Cancellation
No cost:
- Cancel free
- Rebook at current price
- May pay more or less
If Non-Refundable
Possible costs:
- Cancellation penalty
- Price difference
- New booking cost
Example:
Wrong booking: $500 (non-refundable)
Cancellation penalty: $500 (100%)
Correct dates booking: $550
Total loss: $1,050
VS exception granted:
Cancel: $0 penalty
Rebook: $550
Total: $550 (saved $500!)
Time Sensitivity
Within 1 Hour
Best chance:
- Clear booking error
- Haven't contacted hotel
- Supplier may allow free change
Within 24 Hours
Good chance:
- Still fresh
- Can prove mistake
- Reasonable request
After 24 Hours
Lower chance:
- Harder to prove error
- Hotel may have acted on booking
- Standard policies apply
After 1 Week
Minimal chance:
- Too much time passed
- Normal cancellation applies
- Supplier unlikely to waive
Special Cases
Booked for Someone Else
If you booked wrong dates for another person:
- Same process
- Explain situation
- Act quickly
Group Bookings
Multiple rooms wrong dates:
- Contact us urgently
- All rooms need fixing
- Higher stakes
- We'll prioritize
What NOT to Do
❌ Wait and hope ❌ Contact hotel (they can't change) ❌ Assume it's fine ❌ Book correct dates before cancelling wrong ones ❌ Delay contacting us
FAQ
Q: Can hotel fix the dates? A: No, must go through us/supplier.
Q: Will I definitely get exception? A: Not guaranteed, but we'll try our best.
Q: Can I keep non-refundable rate for correct dates? A: If exception granted, you'll rebook at current prices.
Q: What if I don't realize until check-in day? A: Very difficult, but contact us immediately anyway.
Contact Support NOW
Booked wrong dates?
Provide:
- Booking reference
- Dates you booked
- Dates you meant to book
- When you realized mistake
We'll:
- Request exception
- Guide you through fix
- Minimize costs
- Resolve quickly
Time is critical - contact us RIGHT NOW!